TAG ARCHIVE: Engagement Banking

We won Best of Show at Finovate Fall 2016

Our 60 Second Onboarding demo has been awarded Best of Show at Finovate Fall in New York on 8-9 September. The 60-Second Onboarding leverages the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies such as Optical Character Recognition (OCR) for scanning passports or credit cards combined with facial recognition. Powered by the Backbase Platform, the new solution will introduce true omni-channel onboarding across mobile, tablet and desktop. Banks will now be able to leverage these generic patterns…
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Can a Bank Disrupt the Retail Industry: Webinar Recap

Amir Tabakovic, Head of Market Development at Switzerland’s most innovative bank, PostFinance, joined us to talk about how PostFinance has its sights set on disrupting the retail industry. Before digging down into how PostFinance moved into the digital retail arena, Amir gave us a bit of background about PostFinance and how the consumption of digital goods has changed in the last decade. He made the point that it was Apple’s release of iTunes that radically changed the music and media…
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Beyond iBeacon: Making Bank With Omni-Channel Experiences Customers Will Love

It’s easy for banks to assume that customers don’t want or won’t miss having an omni-channel experience with their banks – but they would be wrong. The trouble is that often the term omni-channel is misunderstood, misused or taken far too literally and applied to single interactions. Omni-channel isn’t only about using every new technology and channel at your disposal just because you can. The much-touted example of St. George bank in Australia using iBeacon to someone a personalized welcome…
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Meet Backbase Engage Our Digital Bank in a Box

Today we launched our complete digital banking solution Backbase Engage at NetFinance, the world’s largest conference for financials that want to compete online. Backbase Engage is our out-of-the-box digital banking solution. We created it specifically to meet the needs of today’s banks and credit unions. It includes full support for internet, tablet, and mobile banking. Backbase Engage also delivers omni-channel support, meaning it facilitates cross-channel customer journeys and seamless orchestration with handovers between channels and devices. Its strong focus on…
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Reinventing Customer Engagement: The Winning Model for Banks and Insurers – Webinar Recap

Renowned author and financial services consultant, Roger Peverelli returns to talk about his latest book Reinventing Customer Engagement: The Winning Model for Banks and Insurers. Introducing his new book, Roger spoke about the process and methodology behind their findings. He and co-author Reggy de Feniks wanted to find out what successful customer engagement looked like in a number of industries globally to see if there were lessons and best practices could be applied to the financial services. They made a…
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