TAG ARCHIVE: Customer Centric

We won Best of Show at Finovate Fall 2016

Our 60 Second Onboarding demo has been awarded Best of Show at Finovate Fall in New York on 8-9 September. The 60-Second Onboarding leverages the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies such as Optical Character Recognition (OCR) for scanning passports or credit cards combined with facial recognition. Powered by the Backbase Platform, the new solution will introduce true omni-channel onboarding across mobile, tablet and desktop. Banks will now be able to leverage these generic patterns…
READ MORE

Can a Bank Disrupt the Retail Industry: Webinar Recap

Amir Tabakovic, Head of Market Development at Switzerland’s most innovative bank, PostFinance, joined us to talk about how PostFinance has its sights set on disrupting the retail industry. Before digging down into how PostFinance moved into the digital retail arena, Amir gave us a bit of background about PostFinance and how the consumption of digital goods has changed in the last decade. He made the point that it was Apple’s release of iTunes that radically changed the music and media…
READ MORE

Backbase Engage and Open Banking Marketplace Make a Splash at FinovateFall 2014!

FinTech experts and commentators were blown away by our Open Banking Marketplace and out-of-the-box digital digital banking solution, Backbase Engage, at FinovateFall in New York. Backbase Engage is a full-service digital bank for banks and credit unions that want to take back control of their digital strategy. It ships with all the functionality that financial institutions need to revitalize their customers’ online and mobile interactions. Backbase Engage puts more power and freedom of choice back in the hands of banks…
READ MORE

Beyond iBeacon: Making Bank With Omni-Channel Experiences Customers Will Love

It’s easy for banks to assume that customers don’t want or won’t miss having an omni-channel experience with their banks – but they would be wrong. The trouble is that often the term omni-channel is misunderstood, misused or taken far too literally and applied to single interactions. Omni-channel isn’t only about using every new technology and channel at your disposal just because you can. The much-touted example of St. George bank in Australia using iBeacon to someone a personalized welcome…
READ MORE

Meet Backbase Engage Our Digital Bank in a Box

Today we launched our complete digital banking solution Backbase Engage at NetFinance, the world’s largest conference for financials that want to compete online. Backbase Engage is our out-of-the-box digital banking solution. We created it specifically to meet the needs of today’s banks and credit unions. It includes full support for internet, tablet, and mobile banking. Backbase Engage also delivers omni-channel support, meaning it facilitates cross-channel customer journeys and seamless orchestration with handovers between channels and devices. Its strong focus on…
READ MORE