Tag Archives: Bank of America

This Week in Engagement Banking #5

As we embrace a serious cold snap here in Europe, banks in the US are warming to social marketing and Facebook is minting billionaires. Among the highlights in This Week in Engagement Banking, we see Bank of America taking another … Continue reading

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Mortgage Calculators: Customer Experience Compared

Because most mortgage shoppers get information online nowadays, traditional mortgage lenders need to improve the online customer experience. Therefore I set out to compare the websites of six large traditional lenders: Bank of America, Chase, Citibank, Countrywide, Washington Mutual and … Continue reading

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