Tag Archives: ABN Amro

Web personalization & Rich Portals

Posted on December 29, 2008 by Angela Ursem

A usual start of the day: Cycle in the pouring rain to work, your computer doesn’t start and the office is out of coffee…. Too stressed to start working right away, so let’s steal a couple of minutes from the … Continue reading →

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The Do’s and Don’ts of Rich Internet Applications

Posted on August 4, 2008 by Angela Ursem

Last week I read an interesting article written by Nicoline van Elten, usability tester at Junglerating (a Dutch online marketing and  communication consultancy firm). Nicoline writes about the pros and cons of Rich Internet Applications, when to use them and … Continue reading →

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Mortgage Calculators: Customer Experience Compared

Posted on July 17, 2008 by Jep Castelein

Because most mortgage shoppers get information online nowadays, traditional mortgage lenders need to improve the online customer experience. Therefore I set out to compare the websites of six large traditional lenders: Bank of America, Chase, Citibank, Countrywide, Washington Mutual and … Continue reading →

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