Category Archives: Technical

It’s Time For Text Analytics

Posted on February 8, 2010 by Tom Prakke

Businesses are full of unstructured text like customer comments on surveys, notes and verbatims from contact center conversations, inbound emails, online chats, social media sites, customer feedback comments, etc. This information represents immense untapped value that I expect companies to start … Continue reading →

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52 Weeks of UX

Posted on February 8, 2010 by Tom Prakke

“You cannot not communicate. Every behaviour is a kind of communication. Because behaviour does not have a counterpart (there is no anti-behaviour), it is not possible not to communicate.”—Paul Watzlawick’s First Axiom of Communication This is the first rule of … Continue reading →

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Squaring the Circles of Web Application Development

Posted on January 27, 2010 by Angela Ursem

Backbase is pleased to announce the publication of Backbase 4 RIA Development, a book about the Client Framework written by Ghica van Emde Boas and Sergey Ilinsky. There is an old saying that expresses the difficulty of trying to match … Continue reading →

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