Bank Websites Must Meet Digital Customers’ Needs, Says Forrester / Banktech
Forrester comes down hard on bank’s secure websites for failing to keep up with to keep up with consumer needs and expectations.
What Needs to Happen for Mobile Mortgage Originations to Become a Reality / Bank Innovation
Are mobiles the right channel for complex processes like mortgages and loans? And, Do customer’s even want them cluttering up their phones?
Keep Thinking Mobile in 2013 / BankNxt
Given that mobile can be seen as the most important development in financial services in recent years, it is time to get your mobile act together. Digital teams at financial services firms should think seriously about adding relevant mobile touchpoints to their distribution channels. What does this mean for specific sectors of the financial services industry?
US Rulemakers Set Sights on Bank Social Media Activities / Finextra
The FFIEC has proposed consumer protection and compliance laws governing what banks can do on social media… but it’s still up to the customer what they want to share.
Big Data is Falling into the Trough of Disillusionment / Gartner
Gartner begins to wonder if Big Data is already as big as it’s ever going to get.