Noor Islamic Bank Opens ‘Bank of the Future’ Competition \ Finextra
Dubai’s Noor Islamic Bank has launched an online ‘bank of the future’ contest offering a $20,000 prize for the most innovative idea for improving customer service standards at the five-year old bank. The notion of crowd sourcing customer opinion on new ideas for shaping and transforming the future of banking has captured the imagination of a number of leading banks over the past year. Commonwealth Bank of Australia launched its own IdeaBank portal in 2011 offering a $10,000 for the best entry, while UK direct bank first direct has set up an online ‘lab’, where customers are invited to critique and comment on new product innovations. Giving the customers the power to initiate and design the tools and services they need is absolutely the right approach of banks that wish to engage with their customers and listen to them in the most direct way.
How Bank of Tennessee Plans to Blend Business Process Management with Social Media \ American Banker
As Bank 2.0 book has shown us, and soon the new Bank 3.0 due in October, advanced banking is not only towards the customer, but also improving your own process management inside the bank. Bank of Tennessee just started business process management project that aims to improve work efficiency by turning to socially-driven collaboration among staff, a less costly method than replacing or upgrading all of the bank’s lending and workflow solutions. Bank staff will be able to access — on PC, tablet or mobile devices — what appears to be a news feed that updates loans in progress, provides information on new products, tracks and gauges campaign execution and automates back office workflows. The project, which is expected to last into 2013, will start with complex mortgage lending procedures and use that migration to help automate other loans and businesses processes.
iPhone, iPad Video Banking Could Spell The End For Branches \ The Financial Brand
Cutting-edge video technology will soon allow ASB customers to connect directly with banking specialists face-to-face, at a time and place convenient to them. Customers can make a video-call appointment in advance by phone, email or in-branch and then connect to a banking specialist at the appointment time through a simple email link that automatically starts the video call.
The Netherlands Get New Direct Bank \ Finextra
A new online and mobile-centric bank, called Knab (bank spelt backwards), has launched in the Netherlands, promising to use social media tools and technology to offer a more transparent and personalized service. It charges a flat monthly fee of EUR15, for which customers get access to a detailed online dashboard complete with personal finance management tools; a mobile app; and virtual branches, where users can chat to staff via webcam.
InAuth Launches Voice Biometrics for Mobile Banking \ Planet Biometrics
InAuth, a company that provides mobile security software to protect financial institutions and their customers, has announced its Voice Biometrics Authentication Module, an opt-in solution that leverages biometric speaker verification technology to secure financial transactions. Is that the next approach in mobile banking security?