We won Best of Show at Finovate Fall 2016

Our 60 Second Onboarding demo has been awarded Best of Show at Finovate Fall in New York on 8-9 September. The 60-Second Onboarding leverages the latest modern mobile technology for simplified Know Your Customer (KYC) and seamless data-gathering technologies such as Optical Character Recognition (OCR) for scanning passports or credit cards combined with facial recognition. Powered by the Backbase Platform, the new solution will introduce true omni-channel onboarding across mobile, tablet and desktop. Banks will now be able to leverage these generic patterns and adopt the Backbase best-practice for fast, simple, seamless omni-channel customer journey. If you would like to know more about our 60 Second Onboarding concept, check out our press release here. We would like to thank everyone for the support and the…
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Jim Marous on the digital customer journey

Our upcoming webinar will feature a special guest: Jim Marous. Jim Marous is an internationally recognized financial industry strategist, speaker, author and the publisher of both the Retail Banking Strategies section of The Financial Brand and the Digital Banking Report. He works with financial institutions worldwide on using customer insight and data to drive results. This includes developing innovative, multichannel solutions for acquisition, engagement, expanding share of wallet and retention. He has helped to successfully launch new products and services as well as build and reinforce existing products and brands. We will be talking to Jim about the digital customer journey, the current state within banks as well as their plans for the future. Banks need to improve their customer experience,…
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IDFC Bank selects Backbase’s Digital Banking Platform

We’re proud to announce that IDFC has selected Backbase to deliver their new omni-channel digital banking experience. Backbase is intended to offer IDFC Bank’s customers a seamless, simple and personalized experience, while giving the bank a unified view of the customer across multiple channels. The bank’s goal is to quicken response time and improve efficiencies. IDFC Bank, the latest entrant in the private sector banking space in India, has launched its operations on October 1, 2015 and has now around 70 branches across India. The bank is focused on delivering a 24/7 service proposition, that is embedded in technology. Dr. Rajiv Lall, Founder Managing Director & CEO, IDFC Bank, said, “Powering customer experience through technology is the big theme in…
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We are selected again to showcase at Finovate Fall

We are very excited to be selected again to showcase at Finovate Fall in New York on 8th-9th September. We will be showcasing our new technology to help banks reduce the traditional manual and paper-based onboarding processes during a typical customer onboarding. “You never get a second chance to make a good first impression” – this saying is also valid to customer onboarding. Onboarding is the first step to prove the kind of experience banks will offer to their customers. If not done right, it can kill the customer’s trust and ultimately, acquisition. The old, manual, and paper-based onboarding processes during a typical customer onboarding process can cost up to 20 times more than computer-assisted, electronic document processing. However, the…
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Meet us at Sibos in Geneva!

We are very excited and already started the planning for SIBOS 2016, this year taking place in Geneva from 26th – 29th September. Sibos is an annual banking and financial conference organized by SWIFT (Society for Worldwide Interbank Financial Telecommunication) in various cities around the world. For one week every year, Sibos brings together some 8,000 business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners. It has been held in Amsterdam, Sydney, Copenhagen, Boston, Berlin, Helsinki and other cities. The theme for the 2016 conference programme at Sibos in Geneva is “Transforming the landscape” – the agenda will cover topics from evolving payments and securities industry trends, the latest financial…
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