IDFC Bank selects Backbase’s Digital Banking Platform

We’re proud to announce that IDFC has selected Backbase to deliver their new omni-channel digital banking experience. Backbase is intended to offer IDFC Bank’s customers a seamless, simple and personalized experience, while giving the bank a unified view of the customer across multiple channels. The bank’s goal is to quicken response time and improve efficiencies. IDFC Bank, the latest entrant in the private sector banking space in India, has launched its operations on October 1, 2015 and has now around 70 branches across India. The bank is focused on delivering a 24/7 service proposition, that is embedded in technology. Dr. Rajiv Lall, Founder Managing Director & CEO, IDFC Bank, said, “Powering customer experience through technology is the big theme in…
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We are selected again to showcase at Finovate Fall

We are very excited to be selected again to showcase at Finovate Fall in New York on 8th-9th September. We will be showcasing our new technology to help banks reduce the traditional manual and paper-based onboarding processes during a typical customer onboarding. “You never get a second chance to make a good first impression” – this saying is also valid to customer onboarding. Onboarding is the first step to prove the kind of experience banks will offer to their customers. If not done right, it can kill the customer’s trust and ultimately, acquisition. The old, manual, and paper-based onboarding processes during a typical customer onboarding process can cost up to 20 times more than computer-assisted, electronic document processing. However, the…
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Meet us at Sibos in Geneva!

We are very excited and already started the planning for SIBOS 2016, this year taking place in Geneva from 26th – 29th September. Sibos is an annual banking and financial conference organized by SWIFT (Society for Worldwide Interbank Financial Telecommunication) in various cities around the world. For one week every year, Sibos brings together some 8,000 business leaders, decision makers and topic experts from a range of financial institutions, market infrastructures, multinational corporations and technology partners. It has been held in Amsterdam, Sydney, Copenhagen, Boston, Berlin, Helsinki and other cities. The theme for the 2016 conference programme at Sibos in Geneva is “Transforming the landscape” – the agenda will cover topics from evolving payments and securities industry trends, the latest financial…
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PSD2: Making it actionable

Yesterday we hosted our July webinar, ‘PSD2: Making it actionable’ that featured Jouk Pleiter, CEO and Jelmer de Jong, VP Product of Backbase. PSD2 is a very important topic for financial companies, especially in Europe. Financial institutions across Europe will soon be facing new banking industry regulations – a proposal for a revised directive on payment services in the internal market, better known as Payment Services Directive (PSD2). PSD2 represents one of the single biggest changes in banking industry history, because it’s the first time banks will be obligated by law to open their infrastructures to third parties. Many banks are concerned about this legislation, feeling exposed and under attack from new entrants. It also enables customers to be in…
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The digital transformation journey of Touch Bank and CheBanca!

Yesterday we hosted our latest webinar, ‘The Journey to Digital Transformation: The Real Life Examples of Touch Bank and CheBanca!’ and we are very happy we registered a new record high of attendees. An over an hour interactive session, our webinar featured Andrei Kozliar, the CEO of new, digital- and mobile-only bank in Russia –  Touch Bank and Antonio Fratta Pasini, Head of CRM and Omni-channel for CheBanca!, recognized as the Best Digital Bank in Italy for customer satisfaction. Touch Bank and CheBanca! are both examples of financials always at the forefront of innovation, therefore we wanted to find out and share their secret to success: What is needed to start the digitization process today, Their real life story of…
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